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Daisy buys UC firm Damovo UK

Daisy Group has acquired unidied comms and cloud provider Damovo UK for an undisclosed sum

Recently privatised Daisy Group has acquired unified communications competitor Damovo UK for an undisclosed sum.

How cloud’s flexibility is improving customer experiences

Dave Paulding, Regional Sales Director UK, Middle East & Africa, Interactive Intelligence

The role of the contact centre has had to come a long way in less than a decade in order to keep up with new technologies and correspondingly, consumers’ expectations of how they should be able to communicate with companies. This means the traditional call centre that once acted solely as a switchboard for telephone enquiries has been revolutionised to match today’s increasingly diverse customer service requirements.