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European Commission expert group begins work on cloud contract terms

The expert group is helping the EC set up model contract terms for cloud service providers and customers

Following announcements made this Summer the European Commission this week begun work on setting out standard terms for cloud contracts. The Commission says an expert working group will help ensure the inclusion of fair contract terms in cloud service contracts becomes best practice and improve confidence in cloud services.

Exponential-e wins Scott Moncrieff deal

Scottish accountancy firm Scott-Moncrieff has enlisted Exponential-e to move its datacenter and service infrastructure to the cloud. The corporate networking specialist said the move was part of a long term deal with the accountancy that will see Scott-Moncrieff’s entire ICT system moved onto Exponential-e’s 100Gb Ethernet network.

Cloud SLAs too vague on security; need more transparency

Gartner says cloud service providers need to be more explicit with what they can and can't provide

At least four in five customers of cloud services are finding security provisions in their contracts inadequate, leading to higher levels of dissatisfaction among enterprise customers of these services, according to Gartner.

How to ensure due diligence on cloud service contracts

Cloud service customers should ensure they know what they've signed up to

Consumers of cloud services need to better assess the terms of their agreements with cloud service providers or risk vendor lock in and paying higher costs for less reliable services over the long term, according to Frank Jennings, a “cloud lawyer” at DMH Stallard.