Business Cloud News
The European Commission released standard SLA terms for cloud services, aimed at improving trust and certainty around the cloud in Europe

The European Commission released standard SLA terms for cloud services, aimed at improving trust and certainty around the cloud in Europe

The European Commission has released a set of cloud service level agreement (SLA) standards designed to give EU businesses more certainty around what cloud service providers and consumers are responsible for when entering into contractual agreements.

The guidelines have been developed by the Cloud Select Industry Group, a working group composed of over 100 cloud service providers and large firms including ATOS, the Cloud Security Alliance, ENISA, IBM, Microsoft, SAP, and Telecom Italia, coordinated by the European Commission.

The working group developed the guidelines at the same time another of the EC’s expert group on contracts set to work developing standard cloud contract terms in October last year.

According to the Commission the guidelines, a key component of the EC’s cloud computing strategy, will help enterprise cloud users “ensure essential elements are included in plain language in contracts they make with cloud providers.” This includes guarantees on service availability, the quality of support, security levels and data management.

European Commission vice president Viviane Reding said the new guidelines will help generate more trust in cloud computing across the continent.

“More trust means more revenue for companies in Europe’s digital single market,” she said.

Head of the European Commission’s digital agenda Neelie Kroes said that those most likely to benefit are small businesses, where the Commission’s research has previously identified market confusion surrounding cloud services.

The Commission also called on other international actors to adopt the framework, adding that the work completed by the group will have a much deeper impact if adopted by through international standard bodies like the ISO or IEC. The Cloud Select Industry Group is already working with the ISO in this capacity.

As a next step the Commission and the working group will test the guidelines with businesses and SMEs to determine whether the guidelines need to be amended.

@BizCloud
News