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Belfast City Airport is replacing its on-premise telephony system with a cloud-based unified communications platform

Belfast City Airport is replacing its on-premise telephony system with a cloud-based unified communications platform

Belfast City Airport, a regional airport for the British Isles and the Republic of Ireland, has replaced its on-premise telephony system with a cloud-based VoIP platform from UC vendor 8×8 to serve the company’s growing employee base.

The airport said that its existing platform required too much engineering resource to maintain, and did not have the capacity for expansion.

“The existing infrastructure and on-premise PBX telephone system at Belfast City Airport could no longer handle the needs of the 1,500 employees and eight buildings spread across the airport’s 100,000 square foot facility,” said Terry Moore, chief executive officer of Outsource Solutions, Belfast City Airport’s IT solutions provider.

“The challenge we faced was upgrading the technology during the airport’s normal day to day operations, which saw over 2.5 million passengers using the facility in 2013 making it one of the busiest periods in the airport’s 30 year history.”

Moore explained that VoIP also allows the airport to more effectively analyse call data using statistics and reporting, as well as provide real-time reporting and analytics to help it more effectively measure the quality of customer service it delivers to customers.

“We determined that, in order to provide for flexibility, resilience and future growth, we had to move our telephony to the cloud,” added Raymond Hooke, airside operations manager at Belfast City Airport.

The seasonal nature of an airport’s business typically means they are well-suited to take advantage of these kinds of platforms and Belfast City Airport is the latest UK airport to make the move to the cloud. In October last year Gatwick Airport opted for a similar cloud-based unified communications solution from Cisco in a multi-million pound deal to upgrade its ICT systems.

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